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Privacy Policy

TERMS OF USE

Welcome to improntadellabasilica.cy (00937836L). By accessing or using our website, you agree to be bound by these Terms of Use. If you do not agree with any part of the terms, you must not use this website.

  1. USE OF THE WEBSITE This website is provided for your personal, non-commercial use. You agree not to misuse the website or use it for any unlawful or unauthorized purpose.

  2. PRODUCTS AND SERVICES We offer customized printed products. Users can upload images and create personalized designs. By uploading content, you confirm that you have the legal right to use the content and that it does not infringe on any third-party rights.

  3. USER ACCOUNTS To access certain features, you may be required to create an account. You are responsible for maintaining the confidentiality of your account information and for all activities under your account.

  4. INTELLECTUAL PROPERTY All content on this site, including text, graphics, logos, and software, is the property of improntadellabasilica.cy or its licensors and is protected by copyright laws.

  5. LIMITATION OF LIABILITY We do not guarantee that the website will be error-free or uninterrupted. We are not liable for any damages arising from the use of this site.

  6. MODIFICATIONS We reserve the right to modify these terms at any time. Continued use of the website constitutes acceptance of the modified terms.

PRIVACY POLICY

This Privacy Policy explains how we collect, use, and protect your personal data in accordance with the General Data Protection Regulation (EU 2016/679) (GDPR) and the applicable data protection laws in Cyprus.

  1. DATA COLLECTION We collect personal information when you place an order, register on our site, or use the custom design editor. This includes name, email, address, phone number, payment information, and uploaded content.

  2. LEGAL BASES FOR PROCESSING We process your data based on the following legal bases:

  • Consent (e.g., marketing communication)

  • Performance of a contract (e.g., fulfilling your order)

  • Legal obligation (e.g., tax compliance)

  • Legitimate interest (e.g., analytics, service improvement)

  1. USE OF INFORMATION Your information is used to:

  • Process orders and payments

  • Provide customer service and updates

  • Personalize your experience

  • Send marketing emails if you have given consent

  1. DATA RETENTION We retain your personal data only as long as necessary to fulfill the purposes for which it was collected, including any legal, accounting, or reporting requirements. Uploaded design content is stored for a limited time to allow order fulfillment and customer service.

  2. GOOGLE ANALYTICS We use Google Analytics to understand how visitors interact with our website. Google may collect IP addresses and usage data. Data may be processed outside the EU under Standard Contractual Clauses (SCCs) or other safeguards.

  3. AUTOMATED PROCESSING We do not make decisions based solely on automated processing or profiling that produce legal or similarly significant effects on users.

  4. DATA SHARING We do not sell or rent your personal data. We may share data with trusted third parties (e.g., payment processors, delivery companies, IT providers) only as necessary to fulfill services. All partners are bound by confidentiality and data protection agreements.

  5. DATA SECURITY We implement appropriate technical and organizational measures (encryption, secure servers, access controls) to protect your data from unauthorized access, loss, or misuse.

  6. USER RIGHTS You have the right to:

  • Access your data

  • Rectify incorrect or outdated data

  • Request deletion (right to be forgotten)

  • Restrict or object to processing

  • Withdraw consent at any time

  • Data portability

To exercise your rights, contact us at info@improntadellabasilica.cy. You may also contact the Office of the Commissioner for Personal Data Protection in Cyprus at www.dataprotection.gov.cy.

COOKIES POLICY

  1. WHAT ARE COOKIES? Cookies are small text files stored on your device to improve website functionality and user experience.

  2. TYPES OF COOKIES WE USE

  • Essential cookies: Required for site functionality (e.g., cart, checkout)

  • Analytical cookies: Help us analyze website usage via Google Analytics

  • Functional cookies: Remember your preferences

  • Marketing cookies: Help deliver relevant ads and track campaigns (used only with consent)

  1. COOKIE CONSENT We use a cookie consent banner to obtain your explicit consent for the use of non-essential cookies. You can adjust your preferences at any time.

  2. MANAGING COOKIES You can manage cookies through your browser settings or through our cookie settings tool. Disabling some cookies may affect site performance.

CONTACT For any questions regarding these policies, contact us at info@improntadellabasilica.cy.

Live Chat – Chatway We use a third-party live chat service, Chatway, to provide real-time support and communication to our website visitors. Information Collected When you use the live chat feature, we may collect the following personal data: Your name and email address (if you choose to provide them) Your IP address Your browser type and version Pages visited on our website Duration of visit Chat transcripts This information helps us improve our customer support and enhance your experience on our website. Use of Data The data collected through the live chat is used for: Responding to inquiries and providing support Improving our website and services Monitoring the performance of our support team Third-Party Access Our live chat service is provided by Chatway, a third-party service provider. Chatway processes your data on our behalf and is contractually obligated to: Maintain the confidentiality of your information Use the data only for the purposes specified by us Implement adequate security measures in line with GDPR requirements Cookies Chatway may use cookies to enable the chat feature and remember your previous interactions. You can manage your cookie preferences through your browser settings. Data Retention Chat transcripts and related data are retained only for as long as necessary to fulfill the purposes outlined above, unless a longer retention period is required by law. Your Rights Under the General Data Protection Regulation (GDPR), you have the right to: Access your personal data Request correction or deletion of your data Object to or restrict processing Lodge a complaint with the Office of the Commissioner for Personal Data Protection in Cyprus If you have any questions or would like to exercise your rights, please contact us at info@improntadellabasilica.cy
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